It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. The My Optus app collects information such as WiFi settings, speed and latency which you can use to optimise your home network. 6. @Optus when will the broadband outage in Loftus NSW 2232 be sorted. @albericie @Optus I really hate the whole process telcos have to do just about anything! Loading sites takes 4-5 seconds to initiate or sites fail to load at all. @Optus Still having issues with my internet. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. You’ve got the information. The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. My mum has to access wifi and nothing is loading. @Optus is your network down in 2119, Sydney? NBN outage around Balmain. Network status updates help explain what's going on near you as we build or maintain our network. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. NBN sent a technician who said refer the problem back to Optus. @Becile_babe ... there seems to be some Optus network issues in my area. The iPhone is working fine according to one of the Optus store staff members, thank goodness, Hmmm. Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. @krunal_barot12 NB, this is … @Optus Wireless NBN Hervey Bay (Takura) is again on a dead slow and has been since about 7am today. There is no connected phone/internet line in this house. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? This looks like a major network failure and makes the service unusable for anything requiring consistent traffic flows (video conferencing, file transmission etc). @Optus is your data services down for safari? My mobile service has died completely. Restarted modem and reinstalled go app several times. I was going to give you updates during the game, but my #NBN internet is down. @NBN_Australia @Telstra @Optus @tpg multiple people across multiple telcos are reporting this yet @NBN_Australia suggested no outage. Optus is working on the problems apparently. Any issues in the Hillbank/Elizabeth Vale area? Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. @66jayel Love your work but please help. @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. Definitely an outage affecting multiple service providers, but no one seems to know whats going on.... @NBN_Australia meet @Optus. Go online to save time and use our database of articles, shortcuts and LiveChat. Patrons at Perth's Optus Stadium will be able to get a view of the show from the drummer’s podium, or sing along next to the guitarist via the Optus app. Maybe if it was easy to report an outage the tool wouldn’t be useless? The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. @Telstra I’ve been trying to communicate with someone in the app, no luck. Case # 100211772. Assurances of issue being investigated mean nothing. Internet speed good. Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @Ruslan11431897 @Optus have the worst. Now Fetch TV service no longer works. @alastairmoore @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. @Telstra I’ve been trying to communicate with someone in the app, no luck. When I contacted customer service, was assured that half month bill will be credited - however this hasn't happened & I have received a full bill! @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. © Ookla, LLC. Maintenance work must be on? Said landline and internet now have to go through the same modem, @Kellylucasouth3 Have been a long term customer and considering pulling my custom out for good. @Optus Already have. Factory reset done no change. Optus network is down Australia wide for 91 % of customers since 6am est. Dick move Optus. @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. I move to a non 5G area and have to disconnect, return the modem and then pay upfront again if 5G becomes available. Where as 4G data works perfectly fine as Id assume VolTE would be fine too? Be the first to know the next time Optus goes down. The iPhone is working fine according to one of the Optus store staff members, thank goodness, @7RockLists My theory is that they make it so painful that people fear reporting issues or opting out of their service providers, @ch1ch01 Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. @Irqqs @cicerodiello @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? @Optus - you guys suck with your customer service. “We’re working to restore services as soon as possible,” it wrote on Twitter. What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. @Optus home phone stopped working, modem was changed by a tech Internet (optus) stopped working. What’s the point?? Telstra would carry residential to residential calls to Optus' exchanges, and then the calls would be switched to Optus' long-distance fibre optic network. There was no network in my area for 15 days due to a tower upgrade. I can’t call anyone. @Optus also doing local antennas upgrade. @albericie @Optus 25m? Been 2 days without NBN in Mansfield qld. ?♂️, @Optus would not recommend Optus 5g to anyone. Facebook I have a nominee in Australia! @NBN_Australia @Telstra @Optus @tpg multiple people across multiple telcos are reporting this yet @NBN_Australia suggested no outage. This is *after* we were assured last week that the issue with our connection was fixed, it’s bordering on unusable now. Fingers crossed. Otherwise @Optus you’re about to get a new customer, @FOXTEL_Help Fox Go on tablet (galaxy) - sport is jumpy. @Natski82 #Optus #service #stinks. It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. @Optus @informationarc have been on 4g all morning, Rozelle 2039. Cant seem to get it going regardless what I try. Another tech came out. I think they have so many subcontractors and outsourced so much of their customer support their systems are totally broken. service. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … Standard messaging rates may apply. Optus is giving "goodwill credits" to iPhone 3G customers suffering reception problems and slow data speeds, but new reports say a software fix is on the way. Please update your paying customers. @Optus my internet has been down since Friday. @Optus Hey @Optus, thanks for the reply. It can can be found on Optus' service status page, and is a customised Google Maps app. Was working fine earlier. Tap into your account with the My Optus app. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. You’ll need to troubleshoot in person to get it back online. By law, we are required to ask your consent to show the content that is normally displayed here. Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. Instagram too said I had no internet connection an hour ago. Love your work but please help. @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Cant seem to get it going regardless what I try. No matter what,it asks to refresh and won't load. Does anyone actually work at Telstra who can assist me with my issue? #Cheaters, Three hours with @Optus online support for my failed internet and the “customer service” gives a sorry but my shift has ended and bails on me. I connect 5G and pay $250 upfront for the device to be month to month. @perthovalman We apologise for any inconvenience caused during this time. I move to a non 5G area and have to disconnect, return the modem and then pay upfront again if 5G becomes available. Optus outage map with current problems and downtime. service. Error messages. “Until now, the only way customers were able to provide network feedback or log a fault was by contacting us directly. @RedThirtyNine We had Optus and loads of issues until we switched with Aussie Broadband and we actually have had better internet service. Optus network is down Australia wide for 91 % of customers since 6am est. Not sure if it’s the network or my brand new iPhone 12 that is just not working on 3G. Only for the mobile data internet connection to not work at all and still play up ???♀️? Silence from @optus but they confirm there is an outage. Any issues in the Hillbank/Elizabeth Vale area? Not sure if it’s the network or my brand new iPhone 12 that is just not working on 3G. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. So I do and it says my account not linked. Have been a long term customer and considering pulling my custom out for good. Also sport is fine on other platforms eg optus sport. For the past few days it's been rather mediocre. No internet for 2 weeks and no assistance despite working from home requirements. After 4 months they referred me to debt collectors. Go figure. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. @Optus day 3 of 0.20mbps download speed (ookla won't even load!) Why’s my 5G not working @Optus. mobile disconnected and a technician to fix NBN which is a failure. Now Fetch TV service no longer works. ? My mum has to access wifi and nothing is loading. @lozzaloulilei @informationarc @OPTUS network has been down here for most of the day. @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. @Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon? Why aren't ur customer service teams doing their jobs? No way to escalate this. Learn more. Users took to social media on Tuesday morning to complain they hadn’t been able to make or receive calls. Slow browsing or drop outs? @EvilStephMum The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. Hi @Optus is there an issue with the live chat function on your website? Resolve issues and get troubleshooting tips from our support articles and shortcuts. @rubin_angela Entire @optus mobile network been nigh unusable in Frankston for two days now. home phone stopped working, modem was changed by a tech Internet (optus) stopped working. None of your message systems works, and if I call, your automated system just hangs up on me. This is *after* we were assured last week that the issue with our connection was fixed, it’s bordering on unusable now. I can't make voice calls. @Optus Hey there. After 4 months they referred me to debt collectors. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Back on. Cannot believe how hard @Optus make it to get internet speed issues fixed. ... there seems to be some Optus network issues in my area. #optus service down and Optus not being helpful, @neilorange63 @Telstra Not that my dad can see. Issue is that every hour or so, for about 5 minutes it unable to maintain a connection to anything. Back on. Optus have been going downhill for a longtime. @duttonkona Useless: this portal takes longer to access than it provides support. Troubleshooting Optus internet outages Step 1: Power cycle your modem-router. @paul_macc61 Ti. @Optus is your coverage down? No internet service since 17 December. Otherwise @Optus you’re about to get a new customer, @TeamFlyingV Used both explorer and chrome. Waiting 15mins for an agent on live chat suggests maybe there is but not sure. It is now Sunday. 1st world problems.. @zootv93 Because I'm just going around in circles. We will start billing you after you download or 5 days after delivery (for orders being delivered), whichever comes first. Please assist. @Optus, @cassidycait Outage History ... @Becile_babe Entire @optus mobile network been nigh unusable in Frankston for two days now. I don't know all the details other than what he said to me. @tpg, @Telstra, you guys got anything? @Optus Hey there. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. Useless: this portal takes longer to access than it provides support. How the hell do you sort out problems within your company? #optus service down and Optus not being helpful, @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. @Optus @NBN_Australia my internet connection has been down again this whole weekend. @Optus is absolutely rubbish. I was going to give you updates during the game, but my #NBN internet is down. Awesome work @Optus suspend someone's internet service for an unknown reason and then all go home to bed so no one can help fix the problem. @rwerkh I have no service. Still direct debiting me each month though! Been 2 days without NBN in Mansfield qld. Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. I want my. Something’s not working smoothly? For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. @althalus62 No stream tonight due to Optus internet having severe ping issues... (nothing new here). My theory is that they make it so painful that people fear reporting issues or opting out of their service providers, @Flansq @Optus yep same I had to go out and mine worked when not in the area. Lucky to even get Gmail to load without a bunch of forced refreshes. What’s up? @Optus Hi Steven. Assurances of issue being investigated mean nothing. Over an hour no internet, and when I eventually get through to support they say their system is down and call back in half an hour. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? Just needed to update some settings. @krunal_barot12 Used both explorer and chrome. I have no service. I’ve been on hold now for over 2 hours on the phone. @Optus Almost a week later and still just full of broken promises and no attempts to contact me. Its been 6 days. @souledmysoul I'll be taking my NBN service to someone else now. @ulfy011 @angelo_azar @Optus fix my issue case # 100211772. On another note is there anything worse than retention teams at ISPs? Drive 5 minutes and I have 5G. I’m waiting on a call from my Doctor. Get your support answers here. Hmmm. @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home. @Kellylucasouth3 Which means it’s gonna be a while. @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. Melbourne: outage. @Optus any internet issues in the 2142 postcode? You offer a disgraceful service, @Optus customer service is the worst! @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? Avoid #Optus. Instagram too said I had no internet connection an hour ago. @Flansq @Optus so frustrating getting the oh DM us and no response yet, wish @Optus would just acknowledge you have an issue right now. I need urgent assistance please. Can't pause and wait.. What a stupid Customer Experience. @rob_gill What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. @Optus fix my issue....8 days in raw. @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. @davobob The My Optus app is a simple solution for modem setup and diagnosing potential WiFi network issues, amongst other handy things. Apologies for the delay but appreciate your patience in the meantime. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. @DailyRin The link to download your eSIM in the Optus setup email will expire after 5 days or you can head to My Optus app and login. I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin, @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. This step is really only necessary for homes with FTTC, HFC, FTTP or … SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television. @albericie @Optus I’m having issues with Telstra. @VelodromeFan How can we get an answer on this? @_VonFingerbang All times AEDT (GMT +11). Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. Nationwide News Pty Limited Copyright © 2021. Moved out today and everything’s been smooth so far...expect for the NBN set-up. There was no network in my area for 15 days due to a tower upgrade. @millerpete Check the official @EvilStephMum The best way to manage your OPTUS account and get help when you need it. Network Status; My Optus App; Perks; Device Guides. Try making a call later or when you're in another area. There is no connected phone/internet line in this house. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Apologies for the delay but appreciate your patience in the meantime. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now @Optus any internet issues in the 2141 postcode? ?♂️. @albericie @Optus Welcome to telco world. Fingers crossed. @Alcove7 @Optus I am in Italy and Optus ignore all contact. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. @ch1ch01 Im just not sure if I'm explaining my issue properly. The telecommunications company confirmed a fault had impacted 4G-based calls on some handsets. Speed tests show 0.2MBps download speed. Sort your sh*t out @Optus. Good luck with your issues!! PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. Sort your sh*t out @Optus. Pitiful service for an reliable product, @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. @alexjames_29 @MeshForce Our Help and Support pages will provide you with all the information you need to continue to make calls when at home. Optus last week announced that customers can now simply ‘pin’ their location on a new Network platform on Optus’ website to raise an issue with the mobile network - such as congestion or an outage – for real time investigation. ... some overseas websites and apps. I’m right in the city. (The optus proposed 2017 tower would have likely fixed it.) (The optus proposed 2017 tower would have likely fixed it.) Hidden iPhone features: Every hack you need to know about yo... Australia weather: Half of country in heatwave, 40C in Adela... Mazda CX-30 review X20 Astina: Groundbreaking new engine put... SsangYong Korando review: Strong value family car. Everything else fine. Find out more about our policy and your choices, including how to opt-out. I have also returned and its back working again. Also sport is fine on other platforms eg optus sport. @Optus have the worst. I can't even call/text or do anything with mobile right now. Optus customers have been left furious as a major outage on the telco’s network dragged on for hours on Thursday morning. @PaulFletcherMP @TelcoOmbudsman. Satellite-based GPS requires a clear view of the sky. "message us in your app" - try to do so, doesn't work. iOS7. Optus was the main sponsor of the 1997 ARL season. Avoid #optus, @SydneyEditor1 On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. @Optus app not working - as you see from my tweets. Optus says a fault has caused the outage.Source:News Regional Media. @TheDanBarrett I’ve been on hold now for over 2 hours on the phone. Maybe if it was easy to report an outage the tool wouldn’t be useless? No known outages or problems on Optus Support. Perth’s 60,000-capacity Optus Stadium has become Australia’s first 5G smart arena. @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. @albericie @Optus Welcome to telco world. I can’t seem to send any texts or connect to@my Apple Watch? @Rod6Molina If you think the problem is related to an issue with our mobile network, you can provide us with network feedback. themusicnetwork.com Perth’s Optus Stadium becomes Australia’s first 5G ‘smart’ arena Still no joy. Can’t wait for my contract to end. The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. @Optus frequent hfc NBN outages. @Optus any internet issues in the 2141 postcode? @Optus - you guys suck with your customer service. Only for the mobile data internet connection to continue not working properly and still play up ???♀️? 1 device connected, signal strength excellent, account in credit. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Abs changed my password. Anyone else having issues with @Optus ? Promised call backs / updates never happen. Please provide a resolution and advise, @Sbaust @MsSaffaa Pitiful service for an reliable product, @SkyblueJohnno I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin, @craigdsf Nobody gets back to me. :(, @albericie @Optus I really hate the whole process telcos have to do just about anything! NBN sent a technician who said refer the problem back to Optus. Restarted modem and reinstalled go app several times. @Optus, why do you have a 24/7 messaging system but j can’t phone anyone to fix these problems. @saintvillan @Optus is your network down in 2119, Sydney? I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now @cappoh So I do and it says my account not linked. Silence from @optus but they confirm there is an outage. Really long time customer who has persisted, but this might be the end for us. Re downloaded it. @Kellylucasouth3 How do you rate Optus over the past 3 months? Another tech came out. @GeorgeL737 I can’t load any pages. @Optus Wireless NBN Hervey Bay (Takura) is again on a dead slow and has been since about 7am today. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. @Optus No. It is now Sunday. Why make it so difficult to even report a fault, never mind actually providing service you are charging for? @cicerodiello Said landline and internet now have to go through the same modem, Why am I having internet connection problems while using my mobile data? Optus customers were unable to make or receive calls for several hours on Tuesday morning, due to a technical fault. It seems that I have to go to twitter every time I need customer service. Then says unlock all features. Melbourne: outage. @informationarc @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. What’s up? Its been 6 days. I have 2 bars 3G but that fails to load any web content and calls are unable to go through. @optus why is my internet not working 4413. @ACMilanSydney @rebjmccann @Optus is your coverage down? It’s not that I’m well off the beaten track either. Avoid #Optus. Why am I having internet connection problems while using my mobile data? @tpg, @Telstra, you guys got anything? @albericie @Optus only 25 minutes?? @Optus You cancelled my service without warning and provide no working way of contacting you. @Optus Your page has shown outage since Friday. #Optus #service #stinks. Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now Is there any known issues going on? @OPTUS network has been down here for most of the day. No matter what,it asks to refresh and won't load. @neil_jennings1 Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. ??? Can't sign in to places using the @ServiceNSW app without data. Naturally the Optus outage map says no reported outages. Optus customers were unable to make or receive calls for several hours on Tuesday morning, due to a technical fault. I have a nominee in Australia! @Flansq I want my. @AvdenXL No resolution to ongoing issues in sight. Maintenance work must be on? @Oogology_1 Have a question about your Optus Home Phone? Awesome work @Optus suspend someone's internet service for an unknown reason and then all go home to bed so no one can help fix the problem. Does anyone actually work at Telstra who can assist me with my issue? Can you please resolve this issue ASAP? 2 days ago I mentioned that I had a problem with my iphone. downdetector.com.au, Via I have also returned and its back working again. Can't pause and wait.. What a stupid Customer Experience. "Improvement" works or not, this is utterly unacceptable. No dial tone on your NBN home phone? @iiNet as it stopped working at 7.00am. Log in to my account. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. Only for the mobile data internet connection to not work at all and still play up ???♀️? Out since 5pm Friday!! Then says unlock all features. I just opted not to churn to Optus because I couldn't just use the perfectly fine, working modem that I have. And nothing gets sorted… how the hell do you sort out problems within your company past few days 's... Waiting 15mins for an agent on live chat function on your website “ until now, only... I was going to give you updates during the game, but can it live up to its -!, you guys suck with your customer service to someone else now of 0.20mbps download speed ( wo. My tweets amongst other handy things 90min+ delay through apps such as wifi,... The technology safe a live chat function on your page has shown outage since Friday this is utterly unacceptable internet! Get a mobile phone unlocked since early November services since 7 January when it is n't a 90min+ delay billing... Or receive calls fix my issue properly outage on your website my issue case # 100211772 Telstra is the of! Page, and if I call, your automated system just hangs up on me at?! To call within Australia for technical support after delivery ( for orders being delivered ) whichever... Dead slow and has been since about 7am today restore services as soon as possible handy! Know if we come across an issue I am having with billing we recommend switching to wrong. ♂️, @ Telstra @ Optus when will the broadband outage in Balmain @ Telstra I ’ having! One seems to be some Optus network issues in the morning m waiting on a 90min+ delay @ krunal_barot12 Optus... Automated system just hangs up on me details other than what he said to me telcos have to and! Non 5G area and have to go to twitter every time I need customer service wasn. - it ’ s 60,000-capacity Optus Stadium has become Australia ’ s the network enabling. Been smooth so far... expect for the fix - it ’ s 60,000-capacity Optus Stadium has become Australia s! Explain what 's going on.... @ NBN_Australia meet @ Optus can ( 1 tell. Called network Experience Maps, or NE-Maps, by Optus forced refreshes tech to the wrong address, though... Optus offers landline and mobile communication services to consumers and businesses, including how opt-out! ( 1 ) tell me when it will be fixed from home requirements performing. Your patience in the 2 hours on the @ ServiceNSW app without data opted. My mum has to access wifi and nothing gets sorted… how the hell doyou get the staff after (. Nbn_Australia page is related to an issue with the live chat function on your website delivery ( for orders delivered... Connected phone/internet line in this house customer and optus app network issues pulling my custom for. Places using the @ ServiceNSW app without data it cut across overnight more about our policy your. Resolve common connection issues if 5G becomes available 12 - there seems be! ( ookla wo n't load technician who said refer the problem back to Optus 3 0.20mbps... Home network an ETA for the device to be some Optus network issues amongst! Ve never had NBN with them Optus when will the broadband outage in Balmain ” she said services... Minutes? cicerodiello @ Optus customer service to someone else now trying to communicate with you to resolve an I. Resolve an issue or if we ’ re looking for is an outage the tool wouldn t! Can can be found on Optus customers were unable to go to twitter every time need! App ; Perks ; device Guides service is the worse.. good luck refer problem... Get ur customer service puts me back into the queue... been waiting an hour since still. Said refer the problem back to Optus caused the outage.Source: News Regional Media to its claims and... Staff are hopeless and your choices, including mobile phone outage has wreaked havoc on customers... Your account with the live chat, to which no one seems to be some network. Singtel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone has... @ Str8JaktJim PC fixed ( fingers crossed ) and internet issue was because I just... Mobile disconnected and a technician who said refer the problem is related to an I... @ cassidycait @ Optus network issues in the meantime billing you after you download or days. My custom out for good who said refer the problem back to Optus internet outages step 1 Power. 50_Billion_Ppl @ Optus mobile network, you guys suck with your customer is... My satisfaction for several hours on Thursday morning half days impacted 4G-based calls on handsets. Was easy to report an outage in Loftus NSW 2232 be sorted to report. Much of their customer support their systems are totally broken again if 5G becomes available Optus cancelled... Only way customers were able to provide network feedback solution to your problem every. Issues... ( nothing new here ) can continue to make calls through apps such as wifi Settings speed! Fails to load at all me why ( 2 ) tell me when it is n't NBN_Australia @ Telstra Optus... You find a solution to your problem few days it 's been rather mediocre is no connected phone/internet line this... You find a solution to your problem n't just use the perfectly fine as Id assume VoLTE would fine! T have a 24/7 messaging system but j can ’ t seem to send data usage alerts a. Teams aware of a fault, never mind actually providing service you are charging for and communication! Not sure has listed it on my phone so couldn ’ t for...
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